Summary
Here's a quick overview of what you need to know about our refund policy:
- You're entitled to a full refund if the news story cannot be published.
- The writing package is refundable before starting. The writing research add-on is not refundable.
- Publishing packages and publishing add-ons are fully refundable only before publishing begins.
- Refunds or republishing are offered for inaccuracies caused by us.
- PayPal account refunds are instant. Card and bank refunds take up to 10 days.
- Contact us to request a refund.
Our Money Back Guarantee
If, for any reason, we are not able to publish your news story on the news outlets that are included in your chosen news network, you will be entitled to a full refund. In this case, we may offer the option to redo the order. However, you will always have the opportunity to get a full refund in this situation if you would prefer.
Refunds during the writing process
If you decide to cancel your order during the writing process, our policy is designed to be fair and transparent. Here's what happens:
- Full Refund of Publishing Package and Add-ons: You will receive a complete refund for any costs associated with the publishing package and any additional publishing add-ons. This means that if you have paid for services beyond the writing of the article, such as publishing or marketing services, these fees will be fully refunded to you.
- Forfeit of Writing Package Fee: The cost of the writing package and writing add-ons, however, are non-refundable. This is because we allocate these funds immediately to our writers who begin working on your project as soon as your order is placed. The non-refundable nature of the writing package fee compensates our writers for the time and effort they have invested in your project up to the point of cancellation.
By initiating a refund during the writing process, you acknowledge and agree to these terms. While you will forfeit the writing package fee, you will still be entitled to the full reimbursement of any additional publishing-related expenses you may have incurred.
Refunds during the publishing process
Refunds requested during the publishing process will be denied. We cannot stop a publication that is in process, and we are not able to recoup the costs of publishing an article. Please review your article thoroughly before sending it to us or approving it for publication. We make every effort to ensure that your article is free of errors. However, you should always check:
- The article meets your requirements
- The business contact details are correct as they will be included in the live publications
- The spelling and grammar are right
- The keywords you provided are used
- All the links work correctly
- The images/videos you want are included and positioned in the article
Refunds after the completion of your order
If the text of the article you provided us or approved does not match the live publications. In that case, you can request a free removal and republish. This policy does not cover a difference in the publication's formatting or the placement of images and videos because each news site controls these.
If your news story is not published on the minimum number of news sites included in your package, you will be entitled to a full refund as per our Money Back Guarnatee.
All other reasons for a refund will be considered, but not guaranteed.
How long do refunds take
Refunds will be approved or denied based on this policy within 24 hours of receiving your request.
Credit Card Refunds will be available back on your card within 5 - 10 business days.
PayPal Refunds will be instantly visible in your PayPal account once we have processed them. If you paid with your PayPal balance, the funds should be available immediately after we process it. If you paid using a card or bank account, the funds usually are available after 5 business days but can take longer depending on your bank.
Refunds will always be sent back to the PayPal account, bank account, or card you used when making the payment. We are not able to process refunds to a different account.
How to request a refund
To request a refund, you can either click here to start a chat or send an email to [email protected]
When contacting us about a refund, please include the email address you used when placing an order.
